IT Team On Call · Tickets Answered Daily
St. Mary Coptic Orthodox Church

TECH HELP
MADE SIMPLE.

Your one-stop helpdesk for connecting to WiFi, setting up TVs and displays, running AV equipment, and getting fast help from the IT team. Find a quick guide or submit a ticket — we'll take it from there.

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WiFi Setup
📺
Displays & TVs
🎛️
AV Equipment
24/7
Ticket Inbox
Quick Connect

Church WiFi

NetworkSaint Mary Coptic Church
  • ✓ One-tap WiFi — no typing a password
  • ✓ Step-by-step phone & laptop guides
  • ✓ Help casting to TVs & projectors
  • ✓ Mic, speaker & soundboard support
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Fast ResponseUrgent tickets flagged
📋
Self-Serve GuidesFix it yourself in minutes
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Volunteer IT TeamHere to help everyone
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Church EquipmentHandled with care
How Can We Help?

Pick What You Need

Tap a topic for a quick walkthrough, or jump straight to a ticket if you'd rather have the team handle it.

📶

Connect to WiFi

Join the guest or members network on your phone, tablet, or laptop. Includes fixes for "can't connect" issues.

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TVs & Displays

Turn on screens, switch inputs, and cast or mirror slides, videos, and announcements to any display.

🎤

Microphones & Sound

Set up wired and wireless mics, adjust volume at the soundboard, and fix feedback or no-sound problems.

🌡️

HVAC Reservation

Have an event? Reserve heating, cooling, or fans for your room. Submit at least 48 hours ahead so the space is comfortable.

🎫

Submit a Ticket

Something else, or need hands-on help? Send the IT team a ticket and set how urgent it is.

Need Help Right Now?

If a service is about to start and something isn't working, submit an Urgent ticket — the IT team is notified right away.

Where We Help

Around the Church

The IT team supports technology throughout the building. If it has a screen, a speaker, or a network cable — we can help.

Step-by-Step

Connect to WiFi

Get online in under a minute on any device. If you get stuck, submit a ticket and someone will come help.

The Network

One-Tap Connect

NetworkSaint Mary Coptic Church
Scan to join WiFi

Open your phone camera and point it at this code.
Tap the "Join Saint Mary Coptic Church" prompt that appears — you'll connect without typing a password.

The password is built into the QR code, so it stays private. Prefer to type it in? Ask any IT team member for the code.

1
Open your camera

On most phones, just open the regular Camera app — no special scanner app needed.

2
Point at the QR code

Aim at the code on the left (or any printed copy around the church). Hold steady for a second.

3
Tap the WiFi prompt

A banner appears: "Join Saint Mary Coptic Church network." Tap it.

4
You're online

That's it — your device connects automatically. No password to type.

Troubleshooting

WiFi Not Working?

Try these quick fixes before submitting a ticket.

Make sure you're using the normal Camera app and holding steady about 6–10 inches away with good lighting. If nothing pops up, ask an IT team member for the password to type in manually.

Turn WiFi off and back on, or toggle airplane mode for 10 seconds. If a sign-in page is supposed to appear, open your browser and visit any site to trigger it.

Move closer to the sanctuary or hall, refresh the WiFi list, and make sure airplane mode is off. Some older devices only see the 2.4GHz network — ask IT if there's a separate name for it.

Tell your device to "Forget" the network, then rejoin fresh. If it keeps dropping in a specific room, submit a ticket so we can check coverage there.

Screens & Displays

TVs & Displays

Cast your laptop, phone, or tablet to any display in the Sunday School rooms, Fr. Bishoy Hall, and the Library. Pick the guide for your device below.

Before You Start

Two Quick Things

Connect to the church Wi-Fi first, and turn the display on with the remote. When a device name is requested, pick the one labeled for the room you're in.

💻

Via Chrome — Laptop

Best for Windows laptops and Chromebooks.

  1. Open Chrome.
  2. Click the three dots, top-right (⋮).
  3. Click Cast, Save, & Share.
  4. Click Cast…
  5. Click Sources.
  6. Change to Cast Screen.
  7. Select the room's display name.
📱

Via AirPlay — Apple

For iPhone, iPad, and Mac.

  1. Open Control Center.
  2. Tap Screen Mirroring.
  3. Select the room's display name.
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Via Google Home — Android

For Android phones and tablets.

  1. Download / open Google Home.
  2. Select the room's Chromecast.
  3. Tap Cast My Screen.
  4. Tap Cast Screen.
  5. Tap Start.
Troubleshooting

Casting Not Working?

Try these quick fixes before submitting a ticket.

Make sure your device is on the Saint Mary Coptic Church Wi-Fi — casting only works when your device and the display are on the same network. Then refresh the cast list.

Check the TV is on the correct HDMI input for the Chromecast. Stop casting, wait a few seconds, and start again.

Turn the TV volume up, and check your device isn't muted. For a video, make sure the video's own volume is up too.

Move closer to the display and avoid switching apps mid-cast. If it keeps dropping, submit a ticket so we can check that room's setup.

Main Screen System

Main Sanctuary

The sanctuary uses a different setup from the rest of the church. There are two HDMI inputs — one for liturgy software, one for plugging in your own device.

Tablet

HDMI 1 — Main Screen

This is the primary sanctuary screen used for liturgy and presentations. To show a presentation here, email it ahead of time so it's ready on the liturgy computer.

  • Send it early so the team can load it before the service
  • The screen stays on HDMI 1 for liturgy by default
HDMI cable

HDMI 2 — Plug In Your Device

HDMI 2 is an open HDMI cable you can connect your own laptop or device to directly.

  • Find the HDMI 2 cable at the sanctuary station
  • Plug it into your laptop (bring an adapter if needed)
  • Switch the screen input to HDMI 2
  • Set your laptop to mirror / duplicate the display
Microsoft Display Stick

Chapel

The chapel display uses a Microsoft display stick. It can only be mirrored from a Samsung or Windows device — Apple and other devices won't connect to it.

Tablet

Chapel Tablet

Mirror the chapel tablet using Smart View.

  1. Swipe down to open the Control Center or quick settings.
  2. Tap Smart View.
  3. Select Microsoft Display.
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Windows Laptop

Mirror a Windows device to the chapel display.

  1. Press Windows key + K.
  2. Wait for the device list to appear.
  3. Select Microsoft Display.
Note: The chapel display only works with Samsung or Windows devices. iPhones, iPads, and Macs can't mirror to the Microsoft display stick.
Sound, Mics & Streaming

AV Equipment

Microphones, the soundboard, livestream, and recording — the essentials for running a service or event.

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Microphones

Wired and wireless mic basics.

  • Check the mic is switched on and not muted.
  • Wireless: confirm fresh or charged batteries.
  • Bring the fader up slowly at the soundboard.
  • Hold the mic close, just below the chin.
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The Soundboard

Adjust levels without guesswork.

  • Each channel is labeled (altar, pulpit, chorus, etc.).
  • Raise the matching fader; leave the master where it's set.
  • Too quiet? Nudge the channel up a little at a time.
  • Leave settings as found unless you know the change.
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Feedback & No Sound

Fix the two most common problems fast.

  • Squealing? Lower that mic and move it from speakers.
  • No sound? Check mute, fader, and the master volume.
  • Confirm the source (laptop/phone) volume is up.
  • Still nothing? Submit an Urgent ticket.
Helpdesk

Submit a Ticket

Tell us what's going on and how urgent it is. Urgent tickets notify the IT team right away.

How Priorities Work

Four Levels of Requests

Choosing the right level helps the team respond in the right order.

🚨 Urgent

Needs help now

Something is broken during or right before a service or event — no sound, screen down, livestream off. The team is alerted immediately.

📅 This Week

Within a few days

Important but not happening live — set up a display for Sunday, prep a mic for an event, fix a recurring glitch.

🗓️ This Month

When time allows

Bigger projects and improvements — new equipment, cabling, a better layout, training a volunteer.

💡 Suggestion

No rush

Ideas, feedback, and "it would be nice if…" requests that help us improve the church's technology over time.

New Support Ticket

Fill this out and the IT team gets it by email. Add as much detail as you can — room, device, and what you've already tried.

🚨 You've marked this Urgent. After you submit, if it's during a service please also message the IT team directly so someone can come right away.
✅ Your ticket has been sent to the IT team. If it's urgent and during a service, please also message a team member directly so someone can come right away.
Heating & Cooling

HVAC Reservation Request

Reserve heating, cooling, or fans for your event. Please submit at least 48 hours before the event so the team can set the room comfortably.

⏰ Please submit this request at least 48 hours before your event. Requests made with less than 48 hours' notice may still be sent, but comfort settings cannot be guaranteed.

New HVAC Reservation

Tell us where, what you need, and when. The team gets your request by email and prepares the room ahead of time.

Please select at least one room.
⏰ Heads up: this event is less than 48 hours away. We'll still pass your request along, but comfort settings can't be guaranteed on short notice.
✅ Your HVAC reservation request has been sent to the team. You'll be contacted to confirm.
Get In Touch

Contact the IT Team

Reach out directly, or submit a ticket for anything that needs tracking.

St. Mary IT Support

Volunteer-run technology support for St. Mary Coptic Orthodox Church.

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Church
St. Mary Coptic Orthodox Church
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Address
433 Riva Ave, East Brunswick, NJ 08816
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Church Office
(732) 821-5310
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Main Website
saint-mary.net

When to use what

🎫
Submit a ticket

For anything you want tracked or that isn't an emergency — setups, fixes, ideas, and feedback.

🚨
Urgent during a service

Submit an Urgent ticket and also message a team member directly so someone can respond immediately.

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Quick fixes

Check the WiFi, TV, and AV guides first — many issues take less than a minute to solve yourself.

Have an idea?

Suggestions and feedback are always welcome.